Payment and Refund Policy

Last updated: 21 September 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all purchases of Course A, our fast media production guide. The course covers quick studio updates, camera cues, lighting checks, audio preparation, and efficient workflows for news and events. It is provided as digital content accessible via our website operated by flashnivo. The policy governs payments made by customers in the United Kingdom and explains how refunds are handled when eligible. It does not cover physical goods or in-person services.

Prices, currencies, taxes, and any additional charges

All prices are displayed in British Pounds Sterling (GBP). The total amount shown at checkout includes applicable UK Value Added Tax (VAT) at the current rate. No additional charges apply for access to the course materials unless you select optional extras such as extended support materials. flashnivo reserves the right to adjust prices, but changes will not affect orders already confirmed.

Accepted payment methods, payment authorisation, and payment security

We accept major credit and debit cards, as well as secure payment gateways that comply with UK financial regulations. Payments are authorised at the time of purchase. All transactions are processed securely using industry-standard encryption. flashnivo does not store full card details. Authorisation failures may result in the order not being processed.

Order, booking, or service confirmation and when a contract is formed

Once you complete the checkout process and receive a confirmation email, a contract is formed between you and flashnivo. Access to the digital course is granted immediately upon successful payment. The confirmation email will detail the course content, access instructions, and your order reference.

Cancellation rights and applicable cancellation periods

Under the Consumer Contracts Regulations, you have 14 days from the date of purchase to cancel if you have not started accessing the digital content. If you begin downloading or streaming the course materials, your cancellation right ends. To cancel within this period, contact us using the details below.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available for unused digital content within the 14-day cooling-off period where no substantial access has occurred. Once you have viewed or downloaded significant portions of the course, refunds are not provided. Promotional offers and discounted bundles are generally non-refundable after access begins. Faulty or incorrectly described content may qualify for a refund under the Consumer Rights Act 2015.

The step-by-step procedure and information required to request a refund

To request a refund, email [email protected] with your order reference, full name, and reason for the request. Include any relevant details such as date of purchase and extent of access. We will acknowledge receipt within two working days and guide you through any further steps needed.

Inspection, approval, rejection, and notification of the refund decision

Our team will review your request against this policy within 10 working days. You will be notified by email whether the refund is approved or rejected, with reasons provided for any rejection. Approved refunds will proceed to processing without further action from you.

Refund method, processing time, and when funds should reach the customer

Refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, though it may take up to 14 days for funds to appear in your account depending on your bank. No fees are charged by flashnivo for processing eligible refunds.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

As Course A is digital content, refunds are limited once access or download begins, in line with UK law. If the course is offered via subscription, you may cancel future billing at any time, but past payments are non-refundable except where required by law. Promotional access codes have no cash value and cannot be refunded.

Failed payments, duplicate charges, chargebacks, and suspected fraud

If a payment fails, you will be notified and given the opportunity to retry. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraudulent activity may lead to account suspension and reporting to relevant authorities while we investigate under UK financial regulations.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. You may still pursue claims through the courts or alternative dispute resolution if you are not satisfied with our handling of a refund request.

Contact route, policy changes, and last-updated date

For questions about this policy, contact flashnivo at [email protected] or write to 3 Laybourne House, Admirals Way, Canary Wharf, London, E14 9UH, United Kingdom. We may update this policy to reflect changes in law or business practices. The current version is always available on our website and was last updated on 21 September 2026. Continued use of the site after updates constitutes acceptance of the revised terms.